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Before we go into production and once every year, we will conduct a failover exercise to ensure that we are able to provide business continuity.
TODO - Paul
Service Level Agreement (separate docs?)
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Who will provide Bug Fixes and Enhancements?
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How will we decide what bugs get fixed and what enhancements are built (governance)?
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Maximum time allowed for ETL outage.
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Recovery Time Objective
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Without MAD, DBI will not be able to issue permits. (Is this correct?) The recovery time objective for the application is 2 hours. Hema, is this acceptable?
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Recovery Point Objective
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The recovery point objective for the database is 24 hours. I am assuming that, given our limited resources, we will use database backups for recovery, and that we do not want to use replication. If we were to use replication, we could have a recovery point objective right down to a single transaction. But we have no expertise here and so I recommend against this approach.
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