User needs
User needs are what we call the task a person comes to a website or service to do.
Why we need this
We write user needs to understand what a page of content needs to accomplish. If you can complete the following sentence with a strong verb, you’ve got a good start.
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If you get this foundation agreed between the person writing the page and the subject matter expert (SME), it’s simple to write great content for SF.gov.
User story
After you get your user need agreed, you will need to write acceptance criteria.
User need + acceptance criteria = user story.
Acceptance criteria are the boxes we need to check before we know the user need is “done”. It’s frequently when the user understands how something works or knows where to go to get or do a thing.
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