On SF.gov we machine translate every page by default. But we know those translations are not completely reliable. And machine translation is quite unreliable for complex information, as you would expect.
For more accurate and reliable translations of vital information, we offer human translation services.
DAIS defines vital information as anything that affects rights, benefits, duties and privileges
On SF.gov, you need human translations for pages that contain vital information, particularly if that information is for the public.
You can also get human translations for pages for important information, things San Franciscans need to do, or for pages that target groups that might want translations, like pages for small businesses. You should get human translations for any page for communities whose primary language is not English.