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A step in a service that the user has to act on, usually by applying |
Use for a single interaction or exchange you can do with the City. Every piece of content on a transaction must propel the user forward in achieving a task. If content is background info, move it onto an info page.
Goals | Provide users with an entry point into something they can do or get with the City. This is often an application. |
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Audience | General public |
How it works | Create instructional steps for completing a transaction. You can include different sets of steps for different methods, such as online vs. in person. If you do not want to use the template on SF.gov, this content type includes a URL field for an external page to redirect to. |
Tagging Topics | Transactions tagged to Topics will show on that Topic page automatically, under More services. If you tag, it will show. |
Examples | Get a San Francisco birth certificate, Sell cannabis at your event |
URL | sf.gov/title-of-transaction |
Content template to copy and use
Google Docs transaction template
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Notes
We often informally call these “Services”, although technically a “Service” refers to a complete process a user wants to accomplish, while a transaction may be just a step on the way.