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Usually there are also people at your department who interact with users. You can talk to an expert about any existing issues the public is having. You can also talk to front desk staff.
You can also use website analytics. Contact Digital Services at websupport@sfgov.org for help with analytics.
Get answers to the following questions:
What are the most common questions people ask?
How do they get information about the program now?
You can also use website analytics. Contact Digital Services at publishinghelp@sfgov.org for help with analytics.